"True beauty begins the moment you feel great within your own skin".
Privacy Policy
Terms & Conditions
On this website, the terms ‘us’, ‘we’ and ‘our’ refer to, ‘Cruse Aesthetics'. The term ‘you’ refers to the user or viewer of our website, or the client as the context requires.
Use of Website
The use of this website is subject to the following terms of use:
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Cruse Aesthetics relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or our services.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose.You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Where services require a prescription, a thorough face to face assessment or your health and medical history will be required before any treatment can commence.
It is your responsibility to participate in health consultations thoroughly and honestly. We cannot accept liability if you do not disclose a medical condition or mediation that is relevant to the treatment.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites.
Data Protection & Privacy Policy
Cruse Aesthetics (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (GDPR).
Data Controller
Cruse Aesthetics is the Data Controller responsible for your personal data.
For any data protection queries, please contact us using the details above.
The Personal Data We Collect
We may collect and process the following categories of personal data:
Identity & Contact Data
Full name
Date of birth
Postal address
Email address
Telephone number
Health & Special Category Data
As an aesthetics clinic, we process special category health data, including:
Medical history
Treatment records
Allergies and contraindications
Consultation notes
Consent forms
Clinical photographs
Financial Data
Billing information
Transaction records
(Card details are processed securely via third-party payment providers and are not stored by us.)
Technical Data
IP address
Browser type
Device information
Website usage data (via cookies/analytics)
Lawful Basis for Processing (Article 6 & 9 GDPR)
We process personal data under the following lawful bases:
Article 6 (General Personal Data)Performance of a contract – to provide treatments and services
Legal obligation – compliance with healthcare, tax, and regulatory laws
Legitimate interests – business administration and service improvement
Consent – marketing communications and photographyArticle 9 (Special Category Health Data)We process health data under:Explicit consent
Provision of healthcare and treatment
Compliance with professional and regulatory obligations
How We Use Your Data
We use your data to:
Provide safe and appropriate aesthetic treatments
Maintain accurate clinical records
Manage appointments and follow-ups
Process payments
Comply with regulatory and insurance requirements
Respond to inquiries
Send marketing communications (where consent has been given)
Data Retention
We retain personal data only for as long as necessary for the purposes it was collected. Typical retention periods:
Medical records: retained in accordance with healthcare regulatory guidance (typically 7–8 years minimum in many jurisdictions)
Financial records: retained for tax compliance (usually 6 years)
Marketing data: retained until consent is withdrawn
CCTV (if applicable): typically retained for a limited period (e.g., 30 days)When no longer required, data is securely deleted or anonymised.
Data Sharing
We may share personal data with:
Regulated healthcare professionals involved in your treatment
Insurance providers
Payment processors
IT and software providers (under data processing agreements)
Regulatory bodies or law enforcement where legally required. All third parties are required to respect the security of your personal data and treat it in accordance with the law.
We do not sell personal data.
Data Security
We implement appropriate technical and organisational measures, including:
Secure electronic patient record systems
Encrypted storage where appropriate
Password-protected systems
Restricted staff access
Locked filing cabinets for paper records
Staff confidentiality agreements
Marketing
We will only send marketing communications where you have given explicit consent. You may withdraw consent at any time by:
Clicking “unsubscribe” in emails
Contacting us directly
Cookies
Our website uses cookies to enhance functionality and analyse traffic. A cookie banner allows you to accept or reject non-essential cookies.
Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be available on our website or upon request.
Payment Methods
We accept the following payment methods:
Visa
Visa Debit
Cruse Aesthetics Gift Vouchers
Gift Cards
The conditions below apply to use of Gift Card (Gift Card), issued by Cruse Aesthetics.
Purchasing or using the Gift Card means that you accept these conditions. We reserve the right, at our complete discretion to refuse to sell Gift Cards to any person at any time for any reason. Gift Cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new Gift Card and are not legal tender, account cards, credit or debit cards or securities. Anyone holding the Gift Card can use its value towards treatment or for the full value of any treatment on our website so your Gift Card should be kept secure. If your Gift Card is lost or stolen, immediately report this to Cruse Aesthetics.
We take no responsibility and are not liable for any loss suffered by you because of a lost or stolen Gift Card. We may replace a faulty, lost or stolen Gift Card at our absolute discretion. Any replacement Gift Card will have the same unused value (at the time of replacement). Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject Gift Cards to verification and security checks in our absolute discretion. We may cancel any Gift Card, or the Gift Card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement Gift Card of equivalent value unless we reasonably suspect fraud in relation to a Gift Card. The Gift Card remains the property of Cruse Aesthetics. Cruse Aesthetics will on occasion run discounted vouchers that can be bought as a gift for family and friends. Cruse Aesthetics Gift Vouchers expire 1 year from the date of purchase.
Terms and Conditions for Use of Discount Codes on Cruse Aesthetics Website
By using any discount code on our website, you agree to comply with and be bound by the following terms and conditions.
1. Eligibility
Discount codes are only valid for use by the intended recipient.
To be eligible to use a discount code, you must be at least 18 years old.
Discount codes are valid for a limited period as specified at the time of issue.
2. Redemption
Discount codes can be redeemed only on the Cruse Aesthetics website (cruseaesthetics.com).
To redeem a discount code, you must enter the code in the appropriate field during the checkout process.
Only one discount code can be used per transaction unless otherwise specified.
Discount codes cannot be applied to previous purchases, gift cards, or other exclusions as stated on the website.
Discount codes may not be used on already discounted treatments or products, unless otherwise specified.
3. Limitations
Discount codes cannot be redeemed for cash or any other form of payment.
Discount codes are non-transferable and may not be resold, exchanged, or refunded.
Certain products, services, or promotions may be excluded from discount code use, as stated on the product page or promotional material.
4. Modification and Cancellation
Cruse Aesthetics reserves the right to modify or cancel any discount code at any time without prior notice.
If a discount code is found to be fraudulent, misused, or violated, Cruse Aesthetics reserves the right to cancel the discount code and take any necessary legal action.
5. Errors
In the event of an error with a discount code, including but not limited to typographical errors or technical issues, Cruse Aesthetics reserves the right to void the transaction and provide an alternative solution at our discretion.
6. Refunds and Returns
Cruse Aesthetics do not offer refunds on treatments undertaken
7. Privacy
By using our services you agree that Cruse Aesthetics may collect and use your personal information in accordance with our Privacy Policy.Cruse Aesthetics reserves the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of discount codes following any updates constitutes acceptance of the revised terms and conditions.
Cancellation, Rescheduling, and No-Show policy
Notice Requirement
Cancellation/Rescheduling: Cruse Aesthetics require a minimum of 48 hours’ notice to reschedule or cancel all appointments. Booking fee’s will not be refunded if cancelled within the 48 hour period
Prepaid Sessions
Late Cancellations: If you fail to cancel or reschedule your prepaid session within the 48-hour notice period, you will forfeit that appointment, and it will be deducted from your course. Booking fee’s will not be refunded if cancelled within 48 hours.
No-Shows: If you do not attend your scheduled appointment without prior notice, the session will be forfeited and deducted from your course.
Booking and Rescheduling Recommendations
Advance Planning: To ensure your needs are met, we recommend booking or rescheduling your treatments as far in advance as possible. This allows us to accommodate your preferred time.
CUSTOMER SATISFACTION AT THE CORE
At Cruse Aesthetics, our primary goal is to exceed your expectations and ensure your satisfaction with our services. We strive to be flexible and understanding of your needs to provide the best possible experience.
POLICY ADHERENCE AND CLIENT RESPONSIBILITY
By adhering to this cancellation and no-show policy, you help us maintain a high standard of service and ensure that we can continue to meet the needs of all our clients. We encourage you to communicate with us promptly to avoid unnecessary charges and forfeited sessions.
Promotions, Discounts and Flash Sale Campaigns
Cruse Aesthetics may run promotional activities from time to time. All promotions will be governed by their relevant terms and conditions and will be offered at our strict discretion.
No Refunds on Discounted Items: All purchases of discounted items are final and non-refundable. We do not offer any refund, return, or exchange for products purchased at a discounted price. By proceeding with the purchase of discounted items, you acknowledge and agree to this no-refund policy.
Availability of Stock: We make every effort to maintain accurate and up-to-date stock information. However, we cannot guarantee the availability of any specific item. The availability of products is subject to change without prior notice. If an item you ordered is out of stock or unavailable for any reason, we will notify you as soon as possible and provide alternatives or issue a refund for the unavailable item.
Before and After Campaigns: Cruse Aesthetics would like to collect and process: (a) photographic images; and (b) video recordings; and (c) audio recordings; and (d) written testimonials (“the Material”) from you for creating educational and promotional material. Before and after photographs are essential for all treatments so that we are complaint with insurance. We will only use these for marketing if consent is obtained. To the extent that this material contains information about your medical diagnosis and treatment, it would be regarded as sensitive data, which by law requires your explicit consent to allow us to process it.If chosen to participate in this campaign you will be required to sign a legal consent form by which you will confirm that the person named in the release notice has agreed to the publication of the material by Cruse Aesthetics both now and in the future. By signing the release, you agree that we may use the material for promotional and informational purposes. You grant Cruse Aesthetics the right to use the material on its websites and in publications for use in its clinics and generally, which may include, but is not limited to media, posters, newsletters and newspapers, catalogues, video collages, etc. You grant Cruse Aesthetics the right to disclose the material to third parties and media. You understand Cruse Aesthetics may, and has the right to, crop and/or collage the material with others and understand that the material may be transmitted over the internet. You agree that by signing the form, you release and forever discharge Cruse Aesthetics, its agents, officers and employees, from any and all claims and demands arising out of or in connection with the use of the material, including but not limited to, any and all claims for invasion of privacy, defamation, or financial compensation and you waive all moral rights that you may have in the material.
Prepaid Treatment Packages
When purchasing a course of treatments, you will avail of a special discounted rate. Prices quoted on our website are based on pre-paying for a course of treatments. No reduction in price is available where areas have been removed from the package. In the event that you elect to forego treatment of a component area, no subsequent treatment of that area will be due to you under your entitlement for that course.
Cosmetic Injections T&Cs
A deposit is required in advance for all cosmetic injection treatment bookings.
Bookings must be made in advance.
Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
The price per area treated will depend on the number of units required and the product used.
The price is based on units of the relevant product as recommended for the client by the treating Injector.
Products purchased in a package can only be used in one appointment.
Packages cannot be split over appointments.
Clients may require less or more units to treat the selected area. If a client requires more than the maximum number of units to treat the selected areas, additional payment will be required. No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all the product units in the package in the one appointment.
The number of units administered will solely be at the discretion of the medical practitioner prescribing the product.
Subscription Terms & Conditions
Effective Date: 1st March 2026
These Terms & Conditions govern your subscription to our Anti-Wrinkle Treatment Subscription Plan. By signing up, you agree to the following:
1. Subscription Overview
The Anti-Wrinkle Membership includes up to three or four (whichever option you select) treatments over a 12-month period, covering up to three facial areas per session.
Eligible treatment areas include: Bunny Lines, Frontalis (forehead), Glabella (frown lines), Crow’s Feet, Chin, Gummy Smile, DAO (downturned mouth), Lip Flip, Mini Brow Lift, Nose Flare, Nose Tip Lift.
Fees:
Anti-wrinkle Monthly subscription: £46 for 3 yearly treatments or £62 for 4 yearly treatments
2. Treatment Eligibility
You may receive one treatment every three/four months, with a maximum of three/four treatments per subscription year. You will only be eligible after a full payment cycle has been received.
All treatments are subject to medical suitability.
A clinical consultation will be conducted before each treatment to confirm eligibility. Only clients approved by a qualified medical professional will receive treatment.
3. Appointments and Use.
Your first treatment will typically be administered after a full payment cycle. For those on the 4 times yearly subscription this will be 3 payments and for those on the 3 times yearly subscription this will be after 4 payments are received.
Subsequent treatments will be credited to your Cruse Aesthetics account every 3 or 4 months after your previous treatment and will remain available for 6 weeks. Treatments not used within this window will expire and cannot be carried forward. You will not be refunded for missed treatments. It is your responsibility to schedule treatments within the allotted timeframes.
Missed appointments are subject to Cruse Aesthetics standard cancellation policy.
4. Payments
Monthly fees are collected via standing order on a recurring basis, starting on the date of registration. Monthly card payments are available on request.
The membership will automatically renew after 12 months unless cancelled. Renewable memberships are subject to annual increase. Failure to make a payment will result in termination of your subscription and access to treatments.
5. Defaulting on Payments
In the event of payment failure, we will retry collection over subsequent days. You will be notified of the failed attempt and have 9 calendar days to resolve the issue.
Continued non-payment will result in subscription suspension or termination. If terminated for non-payment, any treatments received within that subscription year will be charged at full RRP, and the balance becomes immediately due.
6. Cancellation Policy
You may cancel at any time with 30 days’ written notice sent to info@cruseaesthetics.com
Monthly fees will continue during the notice period, and treatments may still be redeemed if eligible.
7. Non-Transferable
Subscription and associated treatment course sessions are non-transferable and may only be used by the registered client and for the relevant service.
8. Clinic Rights
Cruse Aesthetics reserves the right to:
Amend these Terms & Conditions with reasonable notice
Refuse treatment based on clinical judgment
Cancel your membership for breach of terms
Adjust fees periodically in line with market conditions, with advance notice.
9. Data & Privacy
All personal data is processed in accordance with our Privacy Policy and GDPR guidelines which are available on our website.
10. Contact & Queries
For any questions about your subscription or to update your billing details, please contact us at: info@cruseaesthetics.com
By signing up to the Anti-Wrinkle Injection Subscription Plan, you confirm that you have read, understood, and agree to these Terms & Conditions.
Non-Discrimination
All pricing and package structures are based solely on treatment type, product volume, and clinical requirements, and not on gender or any personal characteristics. Any references to “male” or “female” relate exclusively to treatment categories where product usage differs, ensuring accurate pricing and clinical safety.
Refund Policy
All treatments and services purchased at Cruse Aesthetics are non-transferable. This means that they cannot be transferred or assigned to another individual.
Items & Purchases:
All purchases made at Cruse Aesthetics, including treatments, services, and products, are non-refundable. Once a purchase has been made, it cannot be refunded.
This refund policy does not affect your statutory rights.
Clients are encouraged to fully consider their purchases and ensure they understand the terms and conditions before proceeding with any transaction at Cruse Aesthetics.
Expiry Policy
Pre-paid treatments are valid for the following timeframes, calculated from the date of purchase:
Skin Treatments
Single purchase: Valid for 12 months.
Course of treatments: Valid for 12 months.
Injectables
Any purchase: Valid for 12 months.
Conditions of Expiry
If the purchased treatments are not used within the specified valid timeframe, the sessions will expire. Expired sessions are non-refundable and cannot be carried forward or extended unless reinstated under approved circumstances (see reinstatement policy below).
Start Date: The valid period begins from the date of purchase, not the date of the first session. It is the client’s responsibility to schedule and attend treatments within this timeframe.
Reinstatement of Expired Courses
Valid Reasons for Reinstatement
Reinstatement of expired sessions will only be granted for the following valid reasons:
Pregnancy: If you confirm your pregnancy while your course is still active. Evidence will be required.
Medication/Medical Condition: If you are temporarily taking medication or have a medical condition that makes you unsuitable for treatment while your course is still active. Evidence will be required.
Notification Requirement
Timely Communication: It is essential that Cruse Aesthetics is notified of your circumstances before your course expires.
If notification is not provided while the course is still active, reinstatement will not be approved, regardless of the circumstances.
Reinstatement Process
Notify Us Promptly: Inform Cruse Aesthetics about your situation while your course is still active.
Contact Us When Ready: Once you are ready to resume your treatments, contact Cruse Aesthetics to request reinstatement of your sessions.
Approval Limitation:
Reinstatement will only be approved once during the lifetime of the course.
No further extensions will be granted, even for the same or similar reasons.
Cruse Aesthetics Client Guide
This client guide is produced for all our clients to read. Designed to answer any questions that you might have about the treatments/services Cruse Aesthetics provide, so you can make an informed choice in selecting Cruse Aesthetics for your selected service/treatment. It includes information on the treatments provided, our staff, and your rights/responsibilities as clients.
Cruse Aesthetics Complaints Procedure
Cruse Aesthetics operates a complaints procedure. Clients are asked that; in the event they wish to make a complaint regarding a treatment or service they have received that they speak or write to the Emé Nugent-Cruse based in the clinic they wish to make a complaint about on the day or time. Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall acknowledge complaints within 3 working days and aim to have investigated the complaint within 21 working days of the date when it was raised. We shall then be able to offer an explanation, or a meeting as appropriate. If there are any delays in the process, we will keep the complainant informed. When we investigate a complaint, we shall aim to: • find out what happened and what went wrong • make it possible for the complainant to discuss the problem with those concerned • make sure the complainant receives an apology where appropriate • identify what we can do to make sure the problem does not happen again. At the end of the investigation the complaint will be discussed with the complainant in detail, either in person or in writing. Clients are asked that, in the event of any complaint, they speak to or write to Emé Nugent-Cruse.
Health Care Professional (HCP) Treatment Pre-Care and After-Care
Dermal Filler:
During the swelling stage the dermal filler may feel lumpy, hard and look asymmetrical. This is normal and will settle as the swelling decreases. In some cases, the HCP may purposely inject a bolus of filler into an area to create shape and volume. When touching the skin, you may feel it. This is normal, please do not smooth it down unless the HCP informs you to as the result will be affected.You must not have dental work for 4 weeks pre and post treatment to reduce the risk of an infection.If you experience intense pain in the injection area, mottling or blanching of the skin it is vital that you contact Cruse Aesthetics.
Toxin:
Following the Toxin treatment, you may have small red lumps or swelling at the injection site. These usually resolve within 24 hours.Bruising may appear immediately or take a few days to appear. Bruising generally resolves within 2 weeks but around the eye area it will take longer as this area has a poor lymphatic system.As the Toxin begins to work you may feel a sense of heaviness in the area. This is normal and usually resolves at the 2-week mark.You may start to see the effects of Toxin after 7 days, but it will take 14 days for the full result. 4-6 weeks for larger muscles.Within the 14 days’ timeframe the treated area may look asymmetrical or lumpy as part of the muscle has taken effect before the other. This is normal and usually resolves at 14 days post treatment.If there are areas that need more Toxin you can come back for a review at 2-3 weeks. The HCP will assess the area and add more Toxin if needed.For larger muscles: Masseter, Calves and Trapezium muscles the review will be at 4–6-weeks post treatment. If you have had your Calf or Trapezium treated with Toxin, be aware that once the muscles have relaxed your legs and arms will ache more easily.
Polynucleotides:
The patient understands that there are no instant results, result timings vary upon lifestyle, skin condition, age and compliance to course however most people will see results after 6 weeks.
DisclaimerThe information contained on this website is for general information purposes only. We assume no responsibility for errors or omissions in its contents to the fullest extent permitted by law. In no event shall we be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. We reserve the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice. We do not warrant that the website is free of viruses or other harmful components. This website may contain links to external websites that are not provided or maintained by or in any way affiliated with us. Please note that the we do not guarantee the accuracy, relevance,timeliness, or completeness of any information on these external websites.
